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Splash2o Car Wash: Enhancing Customer Experience with Turtle Wax Pro

Liz Tilbury at Splash2o

In the competitive world of car wash operations, finding the right products to enhance customer experience and streamline operations is crucial. For Splash2o Car Wash, a state-of-the-art facility based in Virginia Beach, the quest for quality led them to Turtle Wax Pro. This is the story of how their switch to Turtle Wax Pro transformed their operations, delighted their customers, and set them on a path for growth.

Introduction

Splash2o Car Wash is more than just a car wash facility. Locally owned and operated, it is a community institution dedicated to giving back to the local Hampton Roads community. Their commitment to quality and community impact is evident in every aspect of their operations. However, they were on the lookout for the best quality products to further enhance their operations and customer experience. Their search led them to Turtle Wax Pro, a brand synonymous with superior car care products.

Choosing Turtle Wax Pro

The decision to switch to Turtle Wax Pro was not made lightly. Splash2o was looking for products that would not only meet their high standards of quality but also provide innovative solutions to streamline their operations. Two factors stood out in Turtle Wax Pro's favor: the superior quality of their chemicals and the innovative True Vue monitoring system.

True Vue is a chemical management system designed to optimize chemical operations. It provides real-time data, monitoring capabilities for up to 22 tanks per location, and automated alerts for low tank levels, overfilled tank levels, unexpected usage, and abnormalities. This level of control and visibility was a game-changer for Splash2o, allowing them to manage their chemical usage more efficiently and effectively.

Implementation

The transition to Turtle Wax Pro was facilitated by the support from HOWCO Inc and the Turtle Wax Pro national service team. A successful trial with the HOWCO team was the first step in this transition. Impressed by the results, Splash2o began the process of switching over to Turtle Wax Pro products.

The implementation of the True Vue system was a significant milestone in this transition. The system transformed the backroom of Splash2o into one of the cleanest in the industry, streamlining operations and making the management of chemicals a breeze. The True Vue system, with its real-time data and monitoring capabilities, brought a new level of efficiency and control to Splash2o's operations.

Results

The impact of the switch to Turtle Wax Pro was immediately noticeable in the enhanced customer experience at Splash2o. Customers were quick to express their love for the watermelon scent of the products, the great coverage of the chemicals, and the shiny results from the ceramic upgrade.

Conclusion

The partnership between Splash2o and Turtle Wax Pro has been more than just a supplier-customer relationship. It's a collaboration that has brought tangible benefits to both parties. Splash2o is proud to use Turtle Wax Pro chemicals and has leveraged the brand's 97% recognition rate in the USA in their marketing efforts.

Turtle Wax Pro provides signage and marketing tools, which Splash2o has used extensively across their site. From gate signs and windmasters to tunnel signs and pay station callouts, the Turtle Wax Pro branding is prominently displayed, reinforcing the quality promise to their customers.

This partnership has also extended to charitable efforts. In August 2023, Turtle Wax Pro will be supporting a Splash2o fundraiser for the Virginia Beach aquarium. This collaboration underscores the shared values of community support and giving back that both organizations hold dear.

Future Plans

The successful implementation of Turtle Wax Pro products and the True Vue system has set Splash2o on a path for growth. The enhanced customer experience, the streamlined operations, and the strong brand association with Turtle Wax Pro have positioned Splash2o as a leading car wash facility in Virginia Beach.

As they look to the future, Splash2o is poised for expansion. The partnership with Turtle Wax Pro will continue to play a crucial role in their growth strategy. With the continued support from Turtle Wax Pro and their commitment to quality and innovation, Splash2o is set to make even bigger splashes in the car wash industry.

Final Thoughts

The story of Splash2o and Turtle Wax Pro is a testament to the power of quality products and strong partnerships. It's a story of transformation, growth, and community impact. At the heart of this story is the human connection, exemplified by the strong collaboration with Liz Tilbury, the Director of Operations at Splash2o.

In the end, it's not just about having the best products or the most innovative systems. It's about the people who make it all work, the relationships that drive success, and the shared values that make a difference in the community. That's the Splash2o and Turtle Wax Pro story.

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